Help & Support
We're here to help. Browse the FAQ or reach out anytime.
Email us
support@followtrace.app
Read guides
Tutorials and tips on the blog.
Live chat
Mon–Fri, 9am–6pm PST.
Frequently asked
How do I add an account to my watchlist?+
Sign in, open your Dashboard, type the @username and press Add. You can toggle email or SMS alerts per account.
Is my activity private?+
Yes. We never notify the account you search, and we never share your watchlist.
Can I track private accounts?+
No. Only public Instagram accounts are supported because private profiles hide their following list.
How do I cancel my Pro plan?+
Open Dashboard → Account → Billing → Cancel. Your access continues until the end of the billing period.
I'm not receiving email alerts.+
Check your spam folder. If still missing, make sure email alerts are toggled on for that account in your Dashboard.